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Greetings from Amazon.com.

We perform routine reviews of orders to protect our customers. During one of these reviews we discovered that an account was opened with a card used by you on another account. For your reference the card in question is a Visa card with the last five digits of XXXXX.

As it appears the card was used without your authorization, we have closed this new account and cancelled any outstanding orders. If the account is indeed
yours, we apologize for any inconvenience caused and ask that you notify us as soon as possible by clicking on the following link:

http://www.amazon.com/more-info?comm_id=&q=hrs6

If the card was used without your authorization, we recommend you cancel the card immediately by contacting the financial institution that issued the card.

You should review all recent charges made to this card, reporting any unauthorized charges to your financial institution. The financial institution, in turn, will send you forms to formally dispute the unauthorized charges, the applicable merchants will be notified and charged back, and your account subsequently credited.

We were able to verify that your card was not compromised from our site. Our credit and debit card data is stored on a computer that is not connected to the Internet. When this data is received it is sent to a dedicated computer via a proprietary one-way interface across a simple serial connection. The information is stored no other place, access to the data is restricted and, when accessed, logged.

Although we are not permitted to provide you with any details about the unauthorized use, we will provide this information to the financial institution. Please don't hesitate to contact us if you have any further questions or concerns.

Sincerely,

Brian B.
Investigation Specialist
Amazon.com
http://www.amazon.com
Earth's Biggest Selection

Posted by Jon at December 15, 2004 02:30 AM | TrackBack